Welcome to Cloud 9 Shisha Lounge. By visiting or purchasing from cloud9shishalounge.com (the “Website”), you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use the Website or purchase any products.

1. Eligibility & Use

Products on Cloud 9 are sold only for personal use.
You must be 18 years or older to purchase. By placing an order, you confirm you are at least 18.

Use of the Website (browsing, ordering, creating account) is for private, non-commercial purposes only.

2. Permitted & Prohibited Use

You may:

Browse products and make purchases for personal use.

Access customer support, sign up for newsletter, receive updates.

You may not:

Resell or offer Cloud 9 products for sale — neither in physical stores, online shops, nor social media.

Use or supply Cloud 9 products to cafés, lounges, restaurants or any commercial venue or business.

Present yourself as an “authorized dealer,” “reseller,” “distributor,” or similar implying you have official commercial authorization from Cloud 9.

Use Cloud 9 brand name, logos, images or trademarks for marketing or resale without explicit written permission.

3. Account & Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to accept responsibility for all activities that occur under your account.

Cloud 9 reserves the right to refuse service, cancel orders, or terminate accounts at its discretion.

4. Product Information & Descriptions

Cloud 9 attempts to describe products accurately (flavours, accessories, availability). However, Cloud 9 does not guarantee that descriptions, images or prices are error-free.

If a product differs materially from its description, the sole remedy is return of the product in unused condition (subject to our return policy).

5. Intellectual Property & Website Content

All content on cloud9shishalounge.com — text, images, graphics, logos — is owned or licensed by Cloud 9 and protected by copyright/trademark law.

You may not copy, reproduce, distribute, or modify any part of the site or its content for commercial purposes.

Use of any Cloud 9 trademark, trade dress, images or content for resale, advertisement, or third-party distribution is prohibited.

6. Ordering & Agreement

By placing an order, you offer to purchase the selected products under these Terms. Cloud 9 reserves the right to accept or reject any order.

If Cloud 9 cannot fulfill your order (e.g., out-of-stock, pricing error), we may cancel the order and refund your payment.

Receipt of an order confirmation email does not guarantee acceptance — contract is concluded only when Cloud 9 dispatches the products.

7. Liability & Warranty

The Website and all products are provided “as is.”

Cloud 9 disclaims all warranties, implied or expressed, including fitness for a particular purpose, merchantability, or non-infringement.

Cloud 9 will not be liable for any direct, indirect, incidental or consequential damages arising from use of the Website or products.

8. Privacy & Communications

Cloud 9’s Privacy Policy governs collection and use of your personal data.

By using the Website or submitting personal information, you consent to communications electronically (email, notices on site).

9. Changes to Terms

Cloud 9 may modify or update these Terms at any time. Changes take effect when posted on the Website. Continued use of the site after posting of changes means you accept the revised Terms.

10. Governing Law & Disputes

These Terms are governed by the laws applicable in Ireland (or as declared by Cloud 9). Any dispute related to the Website or products shall be subject to Cloud 9’s chosen dispute resolution method.